Euro Auto Repairs Privacy Policy

This Privacy Policy sets out how we collect, use, store and disclosure your personal information.

Euro Auto Repairs Pty Ltd (ABN 44 744 763 050) and its related entities (collectively, “Euro Auto Repairs”, “we”, “us”) are committed to protecting the privacy of individuals, including our customers.

By providing personal information to us (and any other person on whose behalf you provide personal information to us), you agree to our collection, use and disclosure of that information (which may include sensitive information) in accordance with this Privacy Policy.

What is personal information?

Personal information has the meaning as it is defined under the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

What personal information do we collect and hold?

The types of personal information we collect and hold will depend on the nature of your dealings with us.

When you purchase or use goods or services from us, submit a product enquiry, respond to marketing communications or visit our premises, the kinds of information we may collect include:

  • contact information and information to identify you such as your name, date of birth, telephone numbers, email addresses, residential or business addresses, demographic information (such as postcode, age, gender) and driver’s licence details;
  • payment information, insurance, credit information and employment details in connection with any products or services you may purchase;
  • vehicle and servicing information including vehicle registration and identification number, vehicle purchase details, service appointment bookings, service and repair history (including warranty and vehicle recalls, if applicable);
  • CCTV when you visit any Euro Auto Repairs premises;
  • information collected in connection with the use of any booking platform or application’
  • information collected from marketing communications, campaigns, product research, customer surveys, interaction with us via social media;
  • transactional histories and communications relating to products and services we offer you;
  • for any employment applications, we may also collect your current and past employment information, educational qualifications and professional associations. We may also collect information about your residency, right to work, name and contact details of your referees and other information required for recruitment purposes;
  • information about your credit worthiness including the type of credit you hold and amount of credit you have borrowed.

We may also collect information about you from related entities or third parties, including information from any of our third party partners.

What other types of information is collected when you engage with us online?

When you interact with the Euro Auto Repairs website or other online platform (including social media), we, as well as any third-party service provider, may use a variety of technologies to record information about how the website or platform is accessed and used which may include:

  • your IP address or other unique identifier for the device used to access the platform or website;
  • email address, user name or other unique identifier;
  • browser information;
  • type of device;
  • date and time of visit, pages viewed.

How do we hold your personal information?

We may hold your personal information in a number of ways, including:

  • hard copy or paper form;
  • as audio or video recordings;
  • computer systems and databases, which may include storing your data on a third party supplier’s system (including cloud-based systems inside or outside Australia).

We will hold your personal information for as long as we need it for any purpose for which we may use or disclose it, including as set out in this privacy policy, or longer if permitted and required by law.

We will take reasonable steps to protect your information from misuse, loss, interference and unauthorised access, including by restricting access to your information only to personnel on a need to know basis. We will endeavour to utilise and maintain information security applications to prevent unauthorised access or damage to your personal information.

 

 

How do we collect your personal information?

In most instances, your personal information will be collected directly from you when you interact with us in any way including by phone, in person, email, or via our online services like our website and social media platforms including when you:

  • order or request good or services from us, like vehicle purchases or vehicle servicing bookings or a general enquiries about products or services;
  • participate in our surveys, competitions, promotions events or other activities.

In some circumstances we may also collect your personal information from:

  • third parties whose products we distribute;
  • your agents or representatives – for example your bank or financial services manager or legal adviser;
  • third parties who you have asked to provide your personal information to us, including your referees;
  • credit reporting bodies;
  • Police force or other regulatory bodies;
  • industry databases;
  • publicly available sources such as the internet, telephone directories and social media.

Why is my information collected and how is it used?

We collect personal information generally to validate your identity and to enable us to undertake provision of or information on goods and services you may request receipt of which might include to:

  • consider an application you make for a product or service including accessing your eligibility or determining pricing;
  • processing a vehicle purchase;
  • process a service or repair booking;
  • process a request, application or purchase of a product or service offered by us;
  • respond to any query sent to us by you;
  • handle complaints and disputes;
  • verify your identity;
  • detect, investigate and prevent fraud and other illegal activities;
  • access and process employment applications;
  • gain insights about you (including by better understanding your circumstances, preferences and needs) to tailor our products, services, pricing and general marketing for you;
  • conduct audits;
  • conduct market research and development and to seek your opinion on certain topics or offerings;
  • satisfy our legal obligations.

What if you don’t want to provide your personal information?

It is your decision whether to provide or request return or destruction of your personal information to or held by us. However, it may cause a delay or prevent us from providing a product or service to you.

Disclosure of personal information

Any personal information collected, held or used by us is kept confidential and only accessed when required by authorised staff of Euro Auto Repairs in the course of providing a product or service to you and managing our business.

We may also disclose your personal information to third parties including:

  • suppliers;
  • debt collection agencies;
  • other organisations involved in our normal business practices, including agents and contractors and other third parties, subcontractors and accountants, auditors, lawyers or other external advisers;
  • related bodies corporate of Euro Auto Repairs, including Euro Auto Sales;
  • those who conduct reference checks or finance applications;
  • third parties if disclosure is required or authorised by law or if you consent to the disclosure of specific information to them.

Your vehicle logbook data and service repair history may be available to subsequent owners (if any) of your vehicle.

Contacting us to access, remove or correct your personal information

Whilst we aim to ensure the personal information we collect, use and disclose is accurate, up to date, complete and relevant, if you feel that your personal information we hold is no longer accurate or is now incomplete or irrelevant, please contact us on 1800 00 EURO or email at sales@euroautosales.com.au.

If you wish to access or withdraw your consent to our use of your personal information as set out in this privacy policy, ore request removal of the personal information we hold, you should contact us.

However, it is important to note that if you do withdraw your consent or request removal of your personal information at any stage, it may impact with our ability to provide products and services to you.

Marketing and promotional offers

By providing your personal information to us you acknowledge that from time to time, we may contact you with some direct marketing offering products and services that may be of interest to you. If you do not wish to receive such marketing material you can opt out directly via the unsubscribe link on any electronic communications or by calling us on 1800 00 EURO.

Complaints

If you wish to make a complaint regarding our use of your personal information or this Privacy Policy privacy practices, please contact us at:

Euro Auto Repairs

10 Wilton Avenue Somerton Park SA 5044

Phone: 08 8376 0815

Email: enquiries@euroautorepairs-sa.com.au

We will use our best endeavours to resolve the complaint within 10 business days following receipt of your complaint. This may include working with you on a collaborative basis to resolve the complaint or us proposing options for resolution.

If you are not satisfied with the outcome of a complaint you make refer the complaint to the Office of the Australian Information Commissioner (OAIC) who can be contacted using the following details:

Call: 1300 363 992

Email: enquiries@oaic.gov.au

Address: GPO Box 5218, Sydney NSW 2001

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. To keep up with any changes you can refer to the current Privacy Policy on our website.

 

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